ROVA

ROVA is a waste management company located in Zwolle. Oracle Service Cloud enables them to service 900,000 households in more than 20 municipalities.

client: ROVA
scope of implementation: e-mail management, customer portal, contact form, chat, Avaya CTI integration, backend integration to clear, forward and track
tools: Oracle Service Cloud

Category

customer case

Date published

June 11, 2016