Praxis is a subsidiary of Maxeda DIY Group. Maxeda DIY Group is the largest DIY retailer in the Benelux. that A chain of Dutch DIY stores.
There are currently 146+ stores spreadout through Holland. Oracle Service Cloud is used by praxis for handling all communication from customers and stores to Maxeda HQ.
scope of implementation: e-mail management, customer portal, contact form, forward and track, surveys
tools: Oracle Service Cloud