This is what we do

We help you in your journey optimizing the customer experience at your company, teamcx offers the following products and services:

consultancy

Want to go to the next level? We can advise on industry best practices and can benchmark your organization. We’d be happy to become part of your team!

cx & crm software

As an Oracle Gold Partner we have experience implementing various industry leading solutions, like Oracle Service Cloud (OSvC) – since 2009.

tech support

To make sure you get help when needed, we offer a broad variety of support packages. If anything breaks, we’ll fix it. We promise!

software development

CX solutions are never standalone applications, that’s where software development comes in. We offer off-the-shelf solutions and tailor made solutions, to suit your specific business needs.

“Providing the best customer experience is the next battleground for organisations”

Hanjo Huizing
Founder of teamcx

Messengers for Oracle Service Cloud

twilio-212x66
facebook-messenger
telegram

€25,- / user*

*Price is per user per month, the user can use all supported messengers. Minimum of 10 users. The price does not include implementation costs.

Besides handling the messenger request effectively, our integrated solution offers the features shown below.
Best of all, we will have you up and running before you know it!

  • recognize user by phone number or channel userID
  • use autoreply outside of opening hours or when in queue
  • uses native chat routing / queueing mechanism of Oracle Service Cloud
  • transfer / conference of messages
  • store the conversation transcript to incident history of the user
  • configure auto reply messages in multiple languages
  • no additional agent training required
  • send follow-up (outbound) messages to existing contacts
  • missing a feature? Please let us know!

Meet our customers

We design the best customer experience for customers. We can help you make your business stand out. Interested? Let's chat.

The driving power behind teamcx

The foundation of teamcx has been laid by the following experts:

Michel Jilderda
Chief Innovation & Demonstration

Michel has worked in the area of customer service for more than 15 years, and has a lot of practical experience within professional contact center environments.

His strength is finding great solutions to challenges, requirements and wishes of his customers.

Michel Jilderda
Chief Innovation & Demonstration
Michel Douwma
Chief Happy Customers

Michel combines his experience of working in a customer contact environment with years of consultancy effort of creating functional designs and implementing service solutions.
He really nurtures his customers and ensures they get the most out of the solutions they use.

Michel Douwma
Chief Happy Customers

Contact

Feel free to drop us a message or give us a call. We're happy to answer your questions and help you out. In the neighborhood? You're more then welcome to join us!

We have great coffee

Huizermaatweg 27-T
1273NA Huizen
The Netherlands

Questions?

e-mail: mail@teamcx.nl

Prefer to call?

+31 (0)20 706 0040
mon-fri 9:00/17:00 CET